At our company, we take great pride in the quality of our products and services, and we want our customers to be completely satisfied with their purchases. However, due to the nature of our business and the products we sell, we have a detailed return policy in place to ensure that we are able to provide the best possible service to our customers.
Please note that once a delivery has been completed, we do not accept returns or exchanges unless the product has arrived dead. In the event that a product has arrived dead, the customer must contact us within 24 hours of receipt to request a return merchandise authorization (RMA) and approval.
To be eligible for a return or exchange due to a dead-on-arrival product, the product must be in its original packaging and must not have been used or damaged in any way. The customer must also provide proof of purchase and any other relevant information or documentation requested by our customer service team.
Once the return has been approved, the customer will be provided with instructions for returning the product to us. The customer is responsible for all shipping and handling costs associated with the return. Upon receipt of the returned product, we will inspect it to ensure that it meets our return policy criteria. If the product is approved for return, we will issue a refund to the customer’s original method of payment.
Please note that we do not provide refunds for shipping and handling costs, customs duties, taxes or any other additional fees or charges associated with the original purchase. Refunds will only be made upon return of the product and are subject to our approval and inspection process.
We understand that returns can be a hassle for our customers, and we strive to make the process as easy and straightforward as possible. If you have any questions or concerns about our return policy, please do not hesitate to contact our customer service team for assistance. We are committed to providing exceptional service and support to our customers and will do everything we can to ensure that you are completely satisfied with your purchase.